Cancellation and Refund Policy

Cancellation and Refund Policy
(Operated under Santosh Enterprises)

At MK Gems & Jewels, we strive to ensure customer satisfaction. Please review our cancellation and refund policy carefully:

1. Order Cancellation

1.1 Orders can be canceled within 1 day (24 hours) of placing the order.
1.2 To cancel your order, please contact us immediately at contact.mkgems@gmail.com or [insert phone number].
1.3 After 24 hours, cancellations will not be accepted as the processing of your order begins promptly.

2. Refunds

2.1 Once an eligible cancellation is confirmed, a refund will be processed within 3-5 business days.
2.2 Refunds will be credited back to the original payment method used during the purchase.

3. Non-Refundable Items

3.1 Custom-made or personalized items are not eligible for cancellation or refund unless defective or damaged upon receipt.
3.2 Sale or discounted items are final and non-refundable.

4. Damaged or Defective Items

4.1 If you receive a damaged or defective product, please notify us within 48 hours of delivery with supporting photos.
4.2 We will review your claim and provide a replacement or refund as applicable.

5. Contact Us

For cancellations, refund requests, or further assistance, please reach out to us at: