๐Ÿ“ฆ Return & Refund Policy

At MK Gems & Jewels, your satisfaction is our top priority. If you're not completely satisfied with your purchase, weโ€™re here to help.

โœ… Returns

  • Returns must be initiated within 7 days of delivery.
  • Items must be unused, undamaged, and returned in their original packaging.
  • Custom, personalized, or made-to-order items are non-returnable, unless they arrive damaged or defective.
  • Buyers are responsible for return shipping costs unless the item is faulty or incorrect.
  • Return requests must be sent to contact.mkgems@gmail.com with your order number and reason for return.

โœ… Refunds

  • Once we receive and inspect your returned item, we will notify you via email.
  • Approved refunds will be processed within 5โ€“7 business days to the original payment method.
  • Shipping charges are non-refundable.
  • Refunds are not available for delayed courier delivery beyond our control.

โš ๏ธ Note:

Any item returned without prior approval will not be accepted or refunded.