At MK Gems & Jewels, your satisfaction is our top priority. If you're not completely satisfied with your purchase, weโre here to help.
โ
Returns
- Returns must be initiated within 7 days of delivery.
- Items must be unused, undamaged, and returned in their original packaging.
-
Custom, personalized, or made-to-order items are non-returnable, unless they arrive damaged or defective.
- Buyers are responsible for return shipping costs unless the item is faulty or incorrect.
- Return requests must be sent to contact.mkgems@gmail.com with your order number and reason for return.
โ
Refunds
- Once we receive and inspect your returned item, we will notify you via email.
- Approved refunds will be processed within 5โ7 business days to the original payment method.
- Shipping charges are non-refundable.
- Refunds are not available for delayed courier delivery beyond our control.
โ ๏ธ Note:
Any item returned without prior approval will not be accepted or refunded.